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Post by Guest on Jan 23, 2012 14:35:57 GMT
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Post by Guest on Jan 23, 2012 16:24:19 GMT
Not surprising at all. There are occasions at Loughton Station now when there is no one in the ticket office and no one by the gates. I've seen people waiting for staff to appear when they can't get through the gates.
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Post by ajax the warrior on Jan 23, 2012 17:10:10 GMT
Scenario that happened a few weeks ago: goes to the only ticket machine with a that accepts notes, what do I see on the screen in front of me? A screen that says "closed" with a an option in the top corner to "call for assistance" (the station only appears to have one SA out and about) so along he comes and tries to get it working... he tries a few times whilst trying to answer other people's questions at the same time but he has no luck. So you have a station with one card machine and one card and coin machine but none that accept notes or a ticket office.
In the end I just went to the newsagents, but I find it a little worrying when purchasing a tube ticket at a tube station is more difficult than getting one from a shop!
De-staffing stations is a retrograde step. Mike Brown, Boris Johnson and the like keep on saying "this is the future" well if inefficiency and inconvenience is the future, then I am not impressed at all.
*Rant Over*
I’ve also noticed the new posters and inter-car barriers on the Bakerloo stock, are they ditching de-training staff at turn back point now too?
*May need to restart rant*
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Post by bronzeonion on Jan 23, 2012 17:37:12 GMT
Does the installation of barriers mean the inter car doors can be used 'safely' now?
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Post by andrew67 on Jan 24, 2012 0:26:34 GMT
No, you could still come to an unpleasant end. Never use the inter-car doors unless instructed to.
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Chris M
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Post by Chris M on Jan 24, 2012 10:01:01 GMT
The risk from using the interconnecting doors is the type that, generally speaking, people are the least good at judging - a low chance of anything bad happening, but if it does it's going to be very bad.
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Post by trt on Jan 24, 2012 10:17:20 GMT
Oh, right. Off thread, but I noticed that they didn't check the train at Harrow & Wealdstone last night before moving into the siding. Thought that was a bit unusual. Change of procedure is it?
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Post by aslefshrugged on Jan 24, 2012 13:05:37 GMT
London Travelwatch claim ticket office staff have not been redeployed in custimer-facing roles: Surprise surprise! (well no suprise actually because if you cut 800 staff, that's 800 people you can't place on gatelines or platforms). 650 station positions (plus 150 managers) not 800 staff. By the time LUL brought this in this time last year half the positions had fallen vacant and those left over were displaced to the reserve but I’m sure the numbers have been whittled down even further since then. (the station only appears to have one SA out and about) so along he comes and tries to get it working... he tries a few times whilst trying to answer other people's questions at the same time but he has no luck. So you have a station with one card machine and one card and coin machine but none that accept notes or a ticket office. In the end I just went to the newsagents, but I find it a little worrying when purchasing a tube ticket at a tube station is more difficult than getting one from a shop! De-staffing stations is a retrograde step. Mike Brown, Boris Johnson and the like keep on saying "this is the future" well if inefficiency and inconvenience is the future, then I am not impressed at all. If there’s a problem with a POM the only way to fix it is to get inside the ticket office, a standard CSA wouldn’t have been trained to do that, you’d need a Multi Functional or the Station Super. Oh, right. Off thread, but I noticed that they didn't check the train at Harrow & Wealdstone last night before moving into the siding. Thought that was a bit unusual. Change of procedure is it? There has been no change of procedure as far as going up sidings is concerned. Someone has to physically inspect the train to ensure that no passengers are on board and close the doors with the porter buttons, if there’s no station staff then the TOp has to do it on their own. If that delays the service then tough, if the TOp is closing up from the cab then they are risking getting themselves in deep doo doo. |
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Post by ajax the warrior on Jan 24, 2012 14:33:42 GMT
the numbers have been whittled down even further since then. If there’s a problem with a POM the only way to fix it is to get inside the ticket office, a standard CSA wouldn’t have been trained to do that, you’d need a Multi Functional or the Station Super. Theres a door with a room that goes behind the machines and he was pressing a button and comming back to see whether his efforts had worked or not. He had a blue shirt too so I assume he was an SAMF. |
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Post by ianvisits on Jan 29, 2012 18:56:30 GMT
I wonder how Travelwatch would have reacted had they visited the DLR.
No station staff at all!
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Tomcakes
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Post by Tomcakes on Jan 29, 2012 19:10:15 GMT
I was at Queens Park a couple of months ago, waiting for a train which was actually going to Harrow - about 5 or 6 trains terminated there, all were a simple "all change", lights flashed on and off, then doors closed and off to the sidings. I'd presumed procedures had changed.
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Post by su31 on Jan 29, 2012 21:45:37 GMT
Procedures have changed, to allow movement of passenger trains over shunt moves or via sidings with customers on board, in an emergency only. Theoretically, trains reversing via sidings on short-trips should still be checked and de-trained properly.
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Post by trt on Jan 29, 2012 22:00:12 GMT
Well, this weekend I've seen exactly as Tomcakes at Harrow & Wealdstone again. Flashing the lights, a quick PA, then doors close and off into the shunt, 10 minutes later, reverse direction and back to London on the other line.
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Post by Harry MonkFish on Jan 29, 2012 23:02:42 GMT
That's indeed how it is done on the Bakerloo now except for trains going to depot.
The shunt move is different using OSN 101 and requires specific authority
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Post by bronzeonion on Jan 29, 2012 23:30:08 GMT
Its because barriers like on the 09ts have been installed either side of the step plates between cars
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