Responsibility for "customer care" Oct 1, 2019 2:12:31 GMT
Post by londoner on Oct 1, 2019 2:12:31 GMT
You should be able to access the train times for Richmond station, as well as the platform numbers, directly using the following link:
You can also use the link on TfL listed here which is probably presented in a nicer format:
Note that Richmond station has an ID code of "940GZZLURMD". All stations seem to have another code, and for Richmond this is listed as "1000192" but I found issues with using the latter code, so I always used the former. Also note that when no services are run, no information is listed in the first link, i.e. it will be empty, denoted by "" in the raw data column.
Anyway, it may be useful to first check whether the SWR boards are giving the same information as the information provided on the TfL API. If the data matches correctly during the disruption, then it is likely an issue at TfL's end, and at least in my mind, there is not much SWR could do to change the displayed information. It is also probably difficult for the front line staff in such circumstances. In my mind, its something the management between SWR and TfL need to sort out and better cooperation is needed.