New station voice at the ELL ex Southern stations

[bicbasher]

Emma Clarke has replaced Phil Sayer and the unidentified female VO at stations between New Cross Gate and West Croydon/Crystal Palace.

However, the volume at Forest Hill is so low that it's hard to listen to the announcements.

EDIT: This appears to be a gradual introduction as only heard at NXG and Forest Hill.

[redbond]

I think you mean Emma Hignett

[mcmaddog]

Not only are the announcements less clear, they sound quite amateurish with inconsistent intonation during sentences. More importantly, they no longer announce how many coaches are in the next train which is important as Southern vary between 3 and 10 coaches on this route.

[bicbasher]

The change seems to be more about brand consistency than what works. The Phil Sayer VO was clear and concise where as the Hignett ones you can hear the gaps.