Information during strike action 10 November 2022

[Chris M]

There is currently no service on the entire Jubilee line due to the strike action, but for some reason the TfL updates feel the need to note separately that Canary Wharf station is closed, but not any other station only served by the Jubilee.
Canada Water is noted as "part closed" because London Overground trains are not stopping. It's actually fully closed as there is no Jubilee line service either.
Similarly it specifically notes Battersea Power Station and Stemford Brook as closed despite there being no service anywhere near them, but doesn't note the same for any of the other hundred plus stations in the same situation (Oxford Circus, Southwark, Hammersmith, Rayners Lane, Finchley Road, etc, etc)
Why these stations in particular?

[class411]

Tfl in general, and LU in particular, have a very relaxed attitude to issuing false information to passengers. I doubt that anomalies such as these would be of any concern to them.

[zbang]

I'm not sure I'd call it 'false' info as that often implies malice or intent to deceive. I suspect it's more a matter of apathy towards gathering and verifying the info.

Either way, the info given isn't useful to the traveler.

[class411]

Yes, incorrect information would probably be better.

[roman80]

Passengers see daily that the information given is not matched by reality. We can discuss what the motivation is, but the information is not useful or accurate. For example, Wednesday November 9 at 530 or 540pm, tfl advertised good service on the jubilee line. Yet, westbound from Canary Wharf at what is absolutely the busiest time at that station there was a nine minute gap, and it took three trains after that one to clear the backlog.

[spsmiler]

Maybe a better word would be 'insufficient'? (as in insufficient information)

[class411]

Nov 13, 2022 12:09:11 GMT spsmiler said:

Maybe a better word would be 'insufficient'? (as in insufficient information)

No. They definitely give out incorrect information. As well as insufficient information.

[zbang]

Nov 12, 2022 17:43:14 GMT roman80 said:

For example, Wednesday November 9 at 530 or 540pm, tfl advertised good service on the jubilee line. Yet, westbound from Canary Wharf at what is absolutely the busiest time at that station there was a nine minute gap, and it took three trains after that one to clear the backlog.

Depends on the definition of "good service" and whether a single station or long (& planned) interval should drag that down for the entire line.

[Chris M]

This is getting a long way off the original topic, but the issue with "good service" is that it isn't granular enough. There are two strands to how well the service is performing - train intervals and journey time after boarding, to correctly cover all permutations you would need more than the current categories:
Good service - gaps between trains and journey times are both about normal.
Standard intervals - gaps between trains are about normal but journey times may be extended
Standard journey times - journey times are about normal but some gaps between trains may be experienced
Some extended gaps - the interval between some trains is noticeably greater than normal, but journey time is not significantly increased
Extended gaps - It is likely you will need to wait longer for a train, but journey time between stations is not significantly increased and it's usually not worth diverting
Very extended gaps - It is likely you will need to wait significantly longer for a train; it is recommended you seek an alternative route
Slightly extended journey times - train intervals are about normal but journey times between stations are a bit higher than normal
Very extended journey times - train intervals are about normal but journey times between stations are significantly longer than normal, it is recommended to seek an alternative route.

So a line status would be something like:
Jubilee line: Very extended gaps; standard journey times
Metropolitan line: Suspended between Aldgate and Baker Street; Very extended gaps with very extended journey times on the rest of the line
Victoria line: Standard gaps; slightly increased journey times

However this would significantly increase the complexity of the statuses and would need to change more frequently as bunched trains moved along the line.

[brigham]

It would also be of no use to the travelling public. All we want to know is how far on a scale of one to ten 'good service' is.

People seem to make the bizarre assumption that 'good service' somehow means 'running to time'.

[d7666]

Nov 14, 2022 11:31:44 GMT Chris M said:

This is getting a long way off the original topic

Indeed. But pertinent and I don't disagree.

However.

Was not the over arching passenger information "do not travel" ? Therefore to expect detailed travel info after advice not to travel is a bit much IMHO. I did not need to travel on 10/11, so did not look, hence no idea what was being put out this time, but pretty sure "do not travel" was the key message during preceding dates.

[brigham]

"Is Your Journey Really Necessary?"