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Post by Deleted on May 2, 2009 9:41:17 GMT
Coming home late from Waterloo, I get on the Jubilee to get to West Ham to change to the District Line. More fool me. After London Bridge, things trundle along and at Canary Wharf, we are told to get off and wait for the one behind. But, subsequently, nothing is going anywhere due to problems at Stratford.
Why was there no information whilst I was at Waterloo so I could make alternative plans? The driver said the problem had been going on for ages and we were likely to take a long time to get to Stratford. The tannoy drone advised us to catch the last Docklands (01:06), so we did and missed the last District Home. £50 in a taxi and home at 3am.
What kind of service are you running ? Why so many signal failures ? This is London's newset line for God's sake. Incompetent construction, maintenance and operations - the line is a rabble and so is the District
I have absolutely no confidence in the system or its people anymore
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Post by astock5000 on May 2, 2009 10:58:36 GMT
It is LU's newest line, but it uses an old signalling system, and I think I read once that some parts of the signalling on the JLE used to be used on the Central.
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mrfs42
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Post by mrfs42 on May 2, 2009 14:07:29 GMT
Whichever bits were reused, they would have been reconditioned before use anyway.
As you always seem to have a problem getting home bustergut, why don't you ask the gateline staff where you start your journey?
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Post by Deleted on May 2, 2009 16:28:44 GMT
So I get to Waterloo and see all the indicators saying Jubilee Line - Good Service and then I ask the bloke "Is the Jubilee Line working OK ?" he'd just look at the signs as I did. And why should I ask whoever these people are ? Isn't that why all the money was invested in digital signage to do away with staff and provide up to the minute information ? Passengers are not complete morons and we do know our way around and have learnt to read. It's just a rubbish, inflexible service that causes the problems.
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Post by happybunny on May 2, 2009 17:38:29 GMT
I think you just have bad luck. I am sure you will get your journey cost for the DLR refunded by the customer charter.
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Post by Deleted on May 2, 2009 18:04:34 GMT
To be fair, my experience is that gateline staff generally either point you at the 'status' sign or simply repeat what it says.
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towerman
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Post by towerman on May 2, 2009 18:52:01 GMT
Was due to a major signal problem in Stratford Market Depot,we couldn't get the trains in for nearly an hour so they were queueing up.
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Post by Deleted on May 4, 2009 17:36:30 GMT
As a matter of interest would anybody know if all the trains connected with the last District Line or was the last DL held ? Does anybody know how the passenger on crutches got on at Canary Wharf ? This would have been at 01:00.
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Post by Deleted on May 13, 2009 7:23:32 GMT
To be fair, my experience is that gateline staff generally either point you at the 'status' sign or simply repeat what it says. That's probably because that information comes from the same source that they get their own information from. Unless something has kicked off in the last ten seconds and they've heard the radio messages about it, it's unlikely that their current information will be different to that on the status sign. |
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Post by Colin D on May 13, 2009 12:54:10 GMT
Isn't quite possible that the problems started after your journey did, or that the seriousness of the problem had not been determined before you got on your train (premature information would likely give you cause to complain if your journey took longer and the problem/delay was minor). And as Undergroundgal stated gate line staff would only have the same information as the status sign.
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SE13
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Post by SE13 on May 15, 2009 17:59:47 GMT
I don't mean to be offensive, but I really wonder what goes through passengers minds at times. How on Earth would anyone have any more information than that available via the live links?
I get this all the time on the buses, held up in traffic queues for ages at a time, then when alighting some person starts having a go at me for running late. Or in the bus station; "what happened to the half past"... "I AM the half past"... "But you are late"... "Well, when I learn how to fly these things, I'm sure I stand a better chance"
Honestly, there are times when I wonder.....
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Post by version3point1 on May 18, 2009 21:47:08 GMT
As a matter of interest would anybody know if all the trains connected with the last District Line or was the last DL held? The last Jubilee Line does not connect with last District Line. The last Upminster from West Ham departs at 01:04 and at the same time, the last EB Jubilee Line will only be departing North Greenwich. Passengers are not complete morons and we do know our way around and have learnt to read. It's just a rubbish, inflexible service that causes the problems. Sounds like our classic (usually suited-and-booted) commuter-throwing-a-hissy-fit response.  |
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Post by version3point1 on May 18, 2009 22:04:52 GMT
I don't mean to be offensive, but I really wonder what goes through passengers minds at times. How on Earth would anyone have any more information than that available via the live links? You've asked the question I ask them all the time when they start ranting/raving/swearing at me. The classic ones are those who start kicking off because their line has been suspended because of a one under: "Do you know how long it will be?"How long's a piece of string?! I have no confidence in the cerebral activity of the passengers anymore! A couple of weeks ago I was working when that train lost traction in the section slap bang in the middle of North Greenwich and Canary Wharf*. Trains were blocking back pretty quick (after an earlier handle being pulled down at St. John's Wood – at the passenger refusing to be removed from the train) to the point that all platforms at Stratford and on the EB and WB from there up to Canary Wharf were occupied. Most people saw sense to go up and get local buses, but there was this one woman who just didn't understand. She wanted to go WB. "Can I get a train to Stratford instead then and connect with the Central Line?" she keeps asking, not being able to comprehend the fact that in order for a train to actually go EB, a train must be leaving Stratford to go WB to free up a platform there for an EB train to terminate. With the stalled train on the approach to Canary, that wasn't going to happen. They couldn't even get trains to go to depot because they were allowing trains to block back so badly that once the stalled train was on the move again, nothing was moving for a good 10-15 minutes on the EB anyway. I'll agree that the Jubilee has been bad for the past 12 months with various disasters related to signalling, but to be honest with you, 'investing' money in quick-fix schemes like extra DMIs, service information boards or whatever isn't going to fix the signalling problem or getting home. And to think that LU have invested in the marvel that is TBTC (which will only be going wrong as soon as it goes live, like anything else that's new). As for what kind of service we're running – you can't run a service if there's a monstrosity of a signal failure, obviously. But we don't maintain our signals! Hoorah for the PPP!  *By the time they'd managed to sort out and authorise a push-out with a train that was sat on Platform 1 at North Greenwich, the driver of the stalled train had miraculously managed to get it moving and reversed at Canary to come back EB. I spoke to the driver of the particular train when he brought the train into the middle at North Greenwich. I can't remember what the actual problem was that caused the train to lose traction, but the driver called up the Line Controller and was told by the technician at the other end of the phone to cut out various MCBs. The new ATO equipment that has gone into the cabs 'piggybacks' off wires related to the various MCBs and by certain cutting things out it causes faults to flag up with the ATO – which in essence makes the train say, "No – I'm definitely not moving now." Two technicians turned up later on and they weren't conclusive on the actual problem – I hear that train is still at SMD. |
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Post by Deleted on May 18, 2009 23:15:17 GMT
Er...
Did it not occur to anyone that providing dedicated circuits for the ATO equipment during the construction of the trains might have been a good idea? ISTR solidbond having a lot of problems with the installation of Connect on the D stock and the problems it caused with his training regimen...
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Post by version3point1 on May 20, 2009 0:16:01 GMT
Did it not occur to anyone that providing dedicated circuits for the ATO equipment during the construction of the trains might have been a good idea? You'd think that, but unfortunately that's not the case. I should've taken a picture when I had the test train a few weeks back berthed on one of the platforms with the MCB panel opened up and the wires revealed – it's an absolute mess. Even with all that insulation and whatnot, with wires crossing over wires crossing over wires, all it'll take is one really hot day to start causing problems. Oh – and surprise, surprise – the J2 phase (Stratford – North Greenwich) of the signalling upgrades that was supposed to go live this summer isn't happening. Ergo, there's a big fiasco going on at the moment between LU and Tube Lines. |
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