Closing of main line ticket offices

[towerman]

If this goes ahead,will the ticket machines be able to issue privilege tickets?

[100andthirty]

There is an on-line system for booking privilege tickets run by the Rail Delivery Group that is gradually being rolled out to TfL people who are entitled to priv tickets. My wife and I have this facility but I'm aware it's not available for all yet. As with other on-line tickets, it will issue an e-ticket if that's available, but where not available, it will issue a code for collecting tickets from a ticket machine. One example, not likely to be necessary for TfL for, who have their staff Oyster cards, is for cross London tickets as LU doesn't accept e-tickets.

[towerman]

I’m retired staff who lives outside London,luckily I’m online.

[revupminster]

I'm retired and live outside London. I am on line but the wife is not. Will I be able to print the ticket as I can with football tickets and what about reservations which I make at the same time as buying tickets.

[Dstock7080]

Aug 22, 2023 13:26:11 GMT revupminster said:

I'm retired and live outside London. I am on line but the wife is not. Will I be able to print the ticket as I can with football tickets and what about reservations which I make at the same time as buying tickets.

if the same system is to be offered to TfL Staff and retired, seat reservations can be undertaken and a confirmation email is received with proof of purchase of tickets to be printed at home.

[brigham]

Tell me again the benefit of NOT being able to buy a ticket at a station.
Oh! I remember. You can sack someone...

[trt]

Just watching that Tommie Jessop Goes To Hollywood thing on Monday evening reminded me yet again what a sh* idea it is to get rid of staffed ticket offices.

[selbiehouse]

Aug 23, 2023 7:35:02 GMT brigham said:

Tell me again the benefit of NOT being able to buy a ticket at a station.
Oh! I remember. You can sack someone...

Also, the booking office staff, from their experience, can often come up with a cheaper fare than is readily offered to the passenger either on line or by the ticket machines.   A back door fares increase!

[pitdiver]

I am also retired and live well outside London so I along with my wife have retired PTACs. With Mr Khan's ULEZ coming into force hopefully us retired will also have access to on line ticketing. As it is I have to get a train from an unmanned station that has TVMs to a station that has a ticket office. If anybody knows anything about Northern Trains getting on a train without a ticket is a risky procedure. That is despite the fact I can't purchase the tickets I want from a machine.

[trt]

Also this airline thing... Trans Pennine and LNER are issuing tickets for people on diverted flights... how do you explain THAT to a ticket machine?

[spsmiler]

Aug 23, 2023 17:13:24 GMT selbiehouse said:

Also, the booking office staff, from their experience, can often come up with a cheaper fare than is readily offered to the passenger either on line or by the ticket machines.   A back door fares increase!

Sadly personal experience is somewhat different.

A few weeks ago I bought a ticket from a staffed Elizabeth line ticket office on a Friday for travel on the following Sunday. All went well except that on the Saturday, when I was researching train times (on the National Rail website) I discovered that there is a ticket called 'Sunday Out Return' that was quite a bit cheaper than the ticket I had been sold at the station.

www.nationalrail.co.uk/ticket-types/tickets/sub/

[Chris L]

I don't think the DfT officials realise that ticket gates can't be in operation without staff nearby. The revenue loss will be significant.