Short Platform Messages Wrong

[spsmiler]

I noticed today on north Overground trains that they were still saying that 'due to a short platform' the doors in the rear car will not open and passengers should move forwards inside the train - even though the doors did open!

This was at Surrey Quays and Canada Water.

To be fair however, at Canada Water only one pair of doors stayed closed, and the initial message saying that the doors would not open was more generic than about any particular set of doors.

Maybe I'm 'late to the party' in noticing this, however I'm normally at the front of the train - where all doors do open!

[d7666]

Jan 29, 2024 21:45:12 GMT spsmiler said:

I noticed today on north Overground trains that they were still saying that 'due to a short platform' the doors in the rear car will not open and passengers should move forwards inside the train - even though the doors did open!

This was at Surrey Quays and Canada Water.

To be fair however, at Canada Water only one pair of doors stayed closed, and the initial message saying that the doors would not open was more generic than about any particular set of doors.

Maybe I'm 'late to the party' in noticing this, however I'm normally at the front of the train - where all doors do open!

By coincidence I travelled the ELL route late last week, and, as it happened, in the rear car.

The announcements I remember were precise, and as they were right I not remember which stations were which, since you tend to note where things are wrong, but where it said "front 4 cars only" they did not open on that coach, and where "rear doors not open" or whatever the exact words were, the front doors did open.

Possibly - I don't know, I don't use 378s enough - at affected stations cars 1-4 have different announce to car 5 - at least main line stuff like 377s of the same generic build do that.

[AndrewPSSP]

I concur; that's been my experience on the East London line too.
The Emma Hignett announcement saying that only the front four coaches will open / the rear door of the last coach will not open plays across all coaches, followed by a Julie Berry announcement saying "This is coach number x of y"

I can't remember which stations have which, but every station from Canada Water to Wapping have some form of DSO

[redbond]

Due to the station works at Surrey Quays, the down platform had to become SDO to only allow four coaches to open. As it was quite quick, I think it was done in a rush and applied to the PIS database in both directions by mistake - the UP platform is not SDO.

SDO at each platform - number of doors released:

UP:
Surrey Quays - 10
Canada Water - 9
Rotherhithe - 8
Wapping - 9

Down:
Wapping - 8
Rotherhithe - 8
Canada Water - 9
Surrey Quays - 8