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Post by ajamieson on Sept 11, 2008 7:37:54 GMT
...turned a 25 minute tube journey into almost an hour this morning. It is now mentioned on the TfL site, but it certainly wasn't mentioned at Kensal Green earlier and nor at Victoria just now where the running information screens proclaim a "good service". Waited 15 minutes for a train at Kensal Green (which must be one of the few stations on the network to have no screens and no PA system) followed by another 10 minutes at Queens Park, 5 minutes at Kilburn Park and so on. It wasn't until the platform announcer at Warwick Avenue said there were severe delays that this nonense was explained. Presumably the driver's PA was broken? Failures happen, but it would have made it easier all round if we had known about it - in my case I could have walked to Ladbroke Grove but it was too late once I had got to Warwick Avenue so I was stuck with the Train To Nowhere. <Grumpy of Kensal Green>  |
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Colin
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Post by Colin on Sept 11, 2008 16:23:27 GMT
Presumably the driver's PA was broken? If it were broken, the train would have been taken out of service. Seems to me that you had a driver that couldn't be arsed to get on the PA - sadly, there are some out there who won't say a thing. |
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Deleted
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Post by Deleted on Sept 11, 2008 20:28:04 GMT
Is it mandatory to make announcements? Or is it up to the driver himself?
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Post by Tubeboy on Sept 11, 2008 20:35:23 GMT
They are supposed to make an announcement after 30 seconds of delay....ie sitting in a tunnel or a platform. It used to be 2 minutes, which is better IMHO.
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Post by superteacher on Sept 11, 2008 23:02:18 GMT
Presumably the driver's PA was broken? If it were broken, the train would have been taken out of service. Seems to me that you had a driver that couldn't be arsed to get on the PA - sadly, there are some out there who won't say a thing. Perhaps if more passengers knew how to identify trains and thus report these drivers, then we might get somewhere in resoving the problems. The average passengers probably knows nothing about train numbers. |
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Deleted
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Post by Deleted on Sept 12, 2008 4:53:01 GMT
When I was on the Bakerloo there was a guy (now retired) I was on the cushions with who sat in the pipe for over an hour in the peak without making a single PA.
Some drivers seem to have something against them. I don't know why. I think the 30 second rule is stupid (considering we have to wait 2 mins before contacting the controller/signaller) but i'll do it if it keeps the bosses off my back. Of course regardless of this instruction, it's basic courtesy to do an announcement at least after a few minutes.
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Post by ajamieson on Sept 12, 2008 11:08:18 GMT
In fairness, it could have been that the driver felt he had nothing instructive to pass on other than the obvious ie the line was stuffed! He did start marking announcements once we got to Warwick Avenue.
Out of interest, are there many other stations on the network with no live PA AND no running information? Staff at Kensal Green have no means of telling anyone there's a severe delay unless the ticket office is open and you go all the way back upstairs to ask.
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Colin
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Post by Colin on Sept 12, 2008 11:28:19 GMT
It doesn't matter whether or not the driver has information, he or she should still acknowledge the delay to his or her passengers - the re-assurance that the driver is still on the train and wide awake is appreciated by passengers.......particularly since 7/7.
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Deleted
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Post by Deleted on Sept 12, 2008 12:53:30 GMT
It doesn't matter whether or not the driver has information, he or she should still acknowledge the delay to his or her passengers - the re-assurance that the driver is still on the train and wide awake is appreciated by passengers.......particularly since 7/7. I couldn't agree more with Colin. Even if it isn't really constructive, I feel announcements should always be made. |
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Deleted
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Post by Deleted on Sept 12, 2008 15:53:09 GMT
I've never found it particularly onerous to make an announcement stating that the train is being held and that if it is going to be more than a few minutes I'll come back to them with more information. I don't even need to know why I'm being held or give an accurate departure time - it's a reassurance message. Why is that hard? Too many driver's complain about such a simple thing!
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Post by Dmitri on Sept 12, 2008 17:15:13 GMT
I've never found it particularly onerous to make an announcement stating that the train is being held TBH it may be a bit annoying at times. Well, I see the train is held... when are we going to move? |
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Deleted
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Post by Deleted on Sept 12, 2008 17:17:37 GMT
I've never found it particularly onerous to make an announcement stating that the train is being held TBH it may be a bit annoying at times. Well, I see the train is held... when are we going to move? How do you manage to see that the train is being held if I've made an announcement within thirty seconds of it stopping? Seriously, informing customers of what is going on should not be an onerous chore! |
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Deleted
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Post by Deleted on Sept 12, 2008 18:39:47 GMT
Seriously, informing customers of what is going on should not be an onerous chore! Informing passengers of what is going on - even if it's just that the driver is seeking more information - does make a big difference. Some people start to panic after a very short period of time on a train stopped - especially in a tunnel - with no reason. |
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Deleted
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Post by Deleted on Sept 12, 2008 19:30:12 GMT
Seriously, informing customers of what is going on should not be an onerous chore! Informing passengers of what is going on - even if it's just that the driver is seeking more information - does make a big difference. Some people start to panic after a very short period of time on a train stopped - especially in a tunnel - with no reason. Absolutely. I think a lot of drivers forget what it's like to be stuck in the back in hot, cramped conditions, surrounded by strangers and with no information or sense of control. To my mind it's no trouble at all to let them know there's someone competent in charge of the train and that everything is still fine (albeit temporarily halted). After all, it's not as though I have anything else to do! ;D |
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Post by cityaet on Sept 18, 2008 6:35:43 GMT
the Top Secret Signal Failure was a Track Circuit failure!! Seems to have been Rails left in the 4' apparently and some dodgy relays!!
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Tom
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Signalfel?
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Post by Tom on Sept 18, 2008 15:06:33 GMT
Probably rails through a tuned area - I've known it to happen a couple of times.
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Post by Tomcakes on Sept 27, 2008 23:49:40 GMT
If nothing else, it allows the driver to apologise, say he's not sure what the problem is but we should be on our way shortly and the like - which is better than nothing, which gives the impression that nobody cares.
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